Smartphones have become the game-changer for the on-demand delivery business models. From this model has emerged the concept –
‘Hyperlocal Delivery Services’
Hyperlocal refers to a small area or a very specific demography. It is a business model in which the service provider acquires requested products locally and deliver the same to the customer in the same geographical area.
Example of hyperlocal delivery on-demand business in groceries.
|Customer places an order for the required groceries through the app.|
|Aggregator receives the order and passes it to a delivery partner.|
|Partner dispatches a delivery boy to procure the requested item from a local store and reach it to the customer.|
|Aggregator drives the entire system and earns a commission for its role.|
The model is applied to products as well as services like plumber, electrician, beautician etc. Thriving examples of the hyperlocal models are Zomato, BigBasket, Postmates etc.
Popularity Of Hyperlocal Delivery Services
The following factors have contributed to a spurt of activity and led to a booming hyperlocal e-commerce.
|Growing internet penetration & rise in the number of people using smartphones reshaping customer behavior and expectations.|
|Increase in disposable incomes.|
|Rise in aspirational values of the consumer.|
|Change in technology.|
|Millennials who believe in ‘working hard and living stress-free.|
We analyse 2 apps that have taken the hyperlocal delivery business by storm in different continents.
Rappi | Hyperlocal Delivery Services | Latin America
There’s a new wave of biker gangs swarming Latin America, but not the kind you might think. These massive gangs are made up of thousands of bicycle and motorbike drivers racing against the clock for on-demand delivery companies like Rappi to bring customers just about anything they might need.
Rappi, the Columbian-based app provides an on-demand delivery platform, which connects its users with nearby restaurants, groceries, liquors, and clothing to buy prepared foods and products on-demand.
Its total funding amount is $392M and it claims to have delivered over 3 million orders.
Rappi charges $1 per delivery. To help keep costs efficient, the company’s fleet of couriers use only motorcycles and bikes.
Simón Borrero and his two co-founders started Rappi as an app for delivering liquor and soft drinks from local shops. The team got people to download the app by handing out doughnuts.
Initially the app featured a blank box in which customers could list whatever they wanted delivered.
Needless to say they entered the unexpected items.
Rappi uses bikes and motorcycles to deliver their orders. Reasons for this is to keep costs low and because of heavy traffic.
Many college students work for Rappi as part-time to make extra cash.
# Cash Requests
Customers have paid a courier to walk their dog or have their income tax payments delivered to banks.
Another increasingly popular delivery is cash withdrawals.
Going to a bank in Colombia is quite the hassle with you being in line for 10 minutes. Customers who have credit cards pay for the amount they want via Rappi’s app, and the courier brings them the cash.
# Strange Requests
|Three friends were playing FIFA and needed an extra person. They ended up ordering one of the employees to come over to be the 4th player.|
|A group of drunk friends wanted a music band of midgets to come to their party. Rappi searched for the band of midgets for three hours before they had to cancel their order.|
# Funding By The Heaps
Rappi is currently funded by 29 investors and is worth more than $1 Billion.
It recently received funding of $200 million. It is one of the few start up companies in Latin America to have reached Unicorn status.
# Rappi coverage in Costa Rica
Meal delivery will be Rappi’s primary focus for the time being. Around 450 Costa Rican restaurants have joined the growing network. Grocery delivery from Price Smart and Fresh Market will also allegedly be an option.
On a smaller scale, Rappi can also deliver medications in San José due to its partnership with Fischel pharmacies.
Dunzo | Hyperlocal Delivery Services | India
Hyperlocal concierge app Dunzo works on one principle – getting your task done in the quickest possible time.
What started as a hyperlocal personal task management platform in Bengaluru on WhatsApp is now a full-fledged automated app-based service present in three other cities – Gurgaon, Hyderabad and Pune. It also operates a Bike Taxi service in Gurgaon.
Dunzo has become the go-to app to get everything delivered from laundry, documents, a laptop charger forgotten in the office, to sanitary napkins, cigarettes, beer, speakers repaired and even large potted plants.
Every transaction is broken into acceptance of a task, assigning a delivery executive, location, item confirmation and money transfer.
A lot of these tasks were done manually before. Earlier, an employee would check if a delivery partner was available and assign tasks accordingly. On confirmation, a conversation is initiated between the user and the partner and monitored to see if the latter was moving towards location.
Today, a bunch of machine learning and rule-based algorithms check which tasks are stuck.
If the pickup and drop address are filled, the information is automatically assigned to a task.
If a partner gets stuck at a location, the algorithms send a notification, only then does a human intervention take place.
E.g. If a partner gets stuck at a grocery task for two items, something that shouldn’t take more than 15 minutes, a human will intervene.
Getting tasks done by someone else is not new – drivers are asked to pick up vegetables; the security guard is requested to courier documents; and domestic workers buy vegetables on their way to work.
It’s the nature of hyper convenience.
Dunzo merely democratized the process and makes Rs 25 off each transaction.
In October last year, Dunzo completed over 1 million transactions to date and completes an average of 30,000 transactions every day from across four cities.
Funds Are Flowing In
Dunzo has raised $3.1 Mn in a Series C funding round, as the company plans on investing on brand marketing along with setting up of infrastructure and for routine operations.
The startup has also raised $3.1 million from Cognizant’s co-founder and ex-CEO Lakshmi Narayanan. Reports suggest Dunzo is in talks of raising additional $25 million from Google and its existing investors.
Challenges of Hyperlocal Delivery Services
Hyperlocal businesses are tough because the frequency of the business needs to be high; there needs to be a strong liquidity of demand and supply.
However Dunzo has has gotten a cult following of sorts. It has proven that there is a need in the market with the right model of behavior with its customers and metrics.
Today”Dunzo It!”has become a verb of sorts.
It is clear that demand and its use cases can work only when consumers feel that the price is reasonable. The balance is tough to make and this isn’t just in the case of Dunzo; giants like Ola, Swiggy, Zomato and BigBasket suffer from this as well.
While Dunzo and Rappi make your life easier by crossing many points off your to-do list, it will be interesting to see how far they continue to scale, and what new technologies are added to further simplify the process.